mononome

Shipping Info: All records are shipped in specialized solid, hard cardboard record mailers that are thoroughly sealed using a “fragile” labeled tape. We are not responsible for any damage that occurs during transport. If a package is returned because the customer failed to pick it up or refused to pay customs, neither the record nor the shipping costs will be refunded.
Return Policy: No refunds are given if your package is returned for failing to pick it up.

Returns are only accepted in case of damage. If there appears to be damage to your vinyl that affects playback, please contact us at contact@mononome.com within 30 days from the date of delivery. This might include warping of the record, scratches on vinyl, etc. If your item is unplayable, we will do everything we can to replace it.

If there appears to be damage to the product’s packaging, such as seam splits on the jackets, bent or dinged corners, print defects, etc, unfortunately, we cannot replace it. We are doing everything we possibly can to make sure your items arrive to you safely, but we cannot control damages that might occur during shipment.

Thank you.